Customer Service Representative - North Lauderdale, FL - Full Benefits
Company: Teleperformance USA
Location: Pompano Beach
Posted on: May 8, 2024
Job Description:
Category : Customer Service/Support
About TP Teleperformance is a global, digital business services
company. We deliver the most advanced, digitally powered business
services to help the world's best brands streamline their business
in meaningful and sustainable ways. With more than 410,000 inspired
and passionate people speaking more than 300 languages, our global
scale and local presence allow us to be a force of good in
supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Onsite discount child care Teleperformance and You Through a
balanced high-tech and high-touch approach blended with deep
industry and geographic expertise, we make people's lives simpler,
faster, and safer. We help companies adapt quickly to changing
needs, and are inspired to deliver only the best in all that we do.
You will become a key contributor in making that happen . As the
eyes and ears for our team fielding customer inquiries and finding
innovative ways to respond, you will work in a collaborative and
engaging environment. You will have the chance to interact with
people from all walks of life, and no two days will be the same. As
you continue to grow and challenge yourself, you will discover your
potential can take you anywhere you want to go. Did you know that
our Chief Client Officer started her career at Teleperformance as
an agent and advanced to the pinnacle of the company? At
Teleperformance, the sky is the limit! This position will be based
on-site at our North Lauderdale, Florida location. Your
Responsibilities As a Banking Customer Service Representative, your
main responsibility is to find innovative ways to respond to
varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media
to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing
payments
- Track all call related information for auditing and reporting
purposes
- Provide feedback on call issues
- Upsell if required We're looking for fearless people - people
who are inspired to deliver only the best in all that we do.
- High School Diploma or equivalent
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Able to work independently
- Have excellent communications skills, both oral and
written
- Ability to work in a constantly changing and fast paced
environment
- Ability to stay composed and objective
- Strong listening skills Be Part of Our TP Family It is our
mission to always provide an environment where our employees feel
valued, inspired, and supported, so that they can bring their best
selves to work every day. We believe that when employees are happy
and healthy, they are more productive, creative, and engaged. We
are committed to providing a workplace that is conducive to
happiness and a healthy work-life balance. We also believe that to
be our best selves, we need to be surrounded by people who are
positive, supportive, and challenging. We are committed to creating
a culture of inclusion and diversity, where everyone feels welcome
and valued. Teleperformance is an Equal Opportunity Employer
Keywords: Teleperformance USA, Miami Beach , Customer Service Representative - North Lauderdale, FL - Full Benefits, Sales , Pompano Beach, Florida
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