PATIENT RELATIONS
Company: Alternatives in Treatment LLC
Location: West Palm Beach
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Patient Relations Job Category
|Patient Services Position Type |Full-Time FLSA |Non-Exempt Risk
Exposure |Medium Location |West Palm Beach, FL Immediate Supervisor
|Clinical Director POSITION FUNCTION/OVERVIEW: This position is
responsible for providing ongoing professional, technical and
clinical expertise/support with a focus on coordination of care and
individual patient needs. The Patient Relations role is a vital
part of the treatment team whose overall objective is to enhance
the quality of patient management, treatment and satisfaction,
helping them to maximize their treatment efficacy and experience.
The overall goal of this position is to enhance the quality of
patient care and satisfaction by promoting continuity of care and
providing support to meet individual needs throughout their stay.
PRIMARY DUTIES/RESPONSIBILITIES: Promote the mission, values and
vision of the organization. Provide excellent customer service for
patients; practices confidentiality and privacy protocols in
accordance with HIPAA requirements. Orientate new patients to
facility policies and procedures, introduction to clinical staff,
program rules, facility tour. When available, greet every new
patient, family member or support at time of admission to build
relationships and appropriately welcome, comfort, educate and
encourage those we serve. Assist patients in navigating facility
resources throughout their stay (Cigarette orders, Catering
requests, Medication times, etc). Troubleshoot and collaborate with
conducting fair, effective and efficient investigations into
patient concerns by analyzing information, and determining the
appropriate response/solution. Create healthy boundaries that
instill accountability with motivating and maintaining group
attendance within the treatment milieu. Enhance the therapeutic
environment by being a point of contact and support system to
departments by determining the appropriateness for follow through,
and assist with meeting patient needs, and addressing concerns to
help alleviate pressure and minimize distraction. Assesses data
from patient relation issues to identify areas of concern, trends,
within departments. Recommend proactive solutions to positively
impact the environment. Play a key role in maintaining a high level
of patient satisfaction by providing exceptional customer service
and in addressing patient concerns. Assist case management team by
providing assistance needed in meeting patient legal obligations
such as: court dates, community service, probation, court ordered
classes, obtaining driver's licenses, proper identification, etc.
Work collaboratively with the clinical treatment team to guide,
assist and motivate their patients to achieve their goals as
determined by the treatment plan. Assist clinical, and PCA teams
with de-escalation and intervention of behaviors/AMA Risks. Support
the PCA team by assisting with observation of rounds, necessary
random searches, intakes, discharges, and other duties as assigned.
Collaborate with the clinical team to evaluate and identify peer
leadership within the community, assisting to maintain boundaries,
accountability and understanding the benefits of peer leader role.
Performs other duties as assigned. QUALIFICATIONS REQUIRED: High
School Diploma or GED equivalent with combination of education and
work experience, required. . Must comply with the minimum DCF
requirements for staff with patient contact. Knowledgeable in the
field of Substance Abuse treatment. Relevant computer software and
hardware applications proficiency – Word, Excel, PowerPoint,
Outlook, Electronic Medical Records, Billing Systems and/or other
scheduling applications; KIPU preferred. SKILLS: Strong
communication skills, both written and verbal. Ability to work
independently, as well as part of a team. Manage multiple tasks and
set priorities. Ability to handle highly sensitive and confidential
information. Ability to work in a fast-paced, high-energy
environment. Excellent interpersonal and customer-facing skills.
Ability to work accurately, with attention to detail.
Keywords: Alternatives in Treatment LLC, Miami Beach , PATIENT RELATIONS, Healthcare , West Palm Beach, Florida
