Front Office Manager (AC Miami -Brickell)
Company: AC Element Brickell
Location: Miami
Posted on: February 16, 2026
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Job Description:
Job Description Job Description FRONT OFFICE MANAGER (Hotel
Experience) AC Miami - Brickell (115 SW 8th ST. Miami, FL. 33130)
Job Description: We are seeking a dedicated and highly organized
Front Office Manager to join our vibrant team at AC Miami -
Brickell. The ideal candidate will possess strong leadership skills
and a passion for delivering exceptional guest service. As the
Front Office Manager, you will oversee the front desk operations,
ensuring a seamless and welcoming experience for all guests. Key
Responsibilities: Direct daily front office operations, ensuring
efficient check-in/check-out processes and customer-oriented
service. Lead, train, and motivate the front office team (e.g.,
Guest Service Agents, Concierge, Bell Staff) to uphold brand
(Marriott) and hotel standards of excellence. Develop and maintain
strong relationships with guests to ensure a positive and memorable
guest experience. Collaborate with housekeeping, maintenance, and
other departments to ensure guest requests and operational
enhancements are efficiently addressed. Handle guest inquiries,
requests, and escalated complaints promptly and effectively to
maximize guest satisfaction and loyalty. Monitor and evaluate staff
performance, providing constructive feedback and professional
development opportunities. Manage scheduling and staffing needs to
optimize service quality while effectively managing labor costs.
Oversee reservation procedures, room allocations, and revenue
strategies to optimize occupancy and average daily rate (ADR).
Assist with the preparation of departmental budgets, forecasting,
and financial planning, ensuring operations remain within set
guidelines. Ensure compliance with all health, safety, security,
and hotel policies and standard operating procedures (SOPs).
Maintain accurate guest records, billing, and financial transaction
procedures. Qualifications: Experience: Proven experience
(typically 3 years) as a Front Office Manager, Assistant Front
Office Manager, or similar supervisory role within the hospitality
industry. Marriott brands experience a significant plus. Education:
Bachelor's degree in hospitality management, Business, or a related
field preferred. Technical Proficiency: Proficiency in Property
Management Systems (PMS) such as Opera, Lightspeed, or a similar
platform, and standard office software (e.g., Microsoft Office
Suite). Leadership: Strong leadership, coaching, and team-building
skills with the ability to inspire a diverse team. Communication:
Exceptional verbal and written communication skills for interacting
with guests, staff, and management. Problem-Solving: Proven ability
to resolve complex guest issues calmly and effectively in a
fast-paced environment. Availability: Must be flexible to work
various shifts, including nights, weekends, and holidays, as needed
for a 24/7 operation. Benefits: - Competitive salary with
opportunities for professional growth and development. -
Comprehensive health, dental, and vision insurance. - 401(k)
retirement plan with employer match. - Paid time off. - Employee
discounts on hotel stays and dining. Join our team at AC Miami -
Brickell and contribute to creating memorable experiences for our
guests while enhancing your career in the hospitality industry.
Apply today to become an integral part of our dynamic and
guest-focused team!
Keywords: AC Element Brickell, Miami Beach , Front Office Manager (AC Miami -Brickell), Hospitality & Tourism , Miami, Florida
