Guest Services Representative - Night - The Ritz-Carlton, South Beach (150001Y4)
Location: Miami Beach
Posted on: January 14, 2021
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Job Description:
Guest Services Representative - Night
We make stories like this possible every day. Whether we?re helping
a budding chef create a favorite meal, or an anxious dad find a
camera full of memories, we?re proud to welcome our guests to a
home away from home. Because at The Ritz-Carlton, we never forget
that we are creating guests for life.
The Ritz-Carlton, South Beach, located at 1 Lincoln Rd, Miami, FL,
33139 currently has the following opportunity:
Guest Services Representative - Night (150001Y4): Process all guest
check-ins by confirming reservations, assigning room, and issuing
and activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Process all check-outs
including resolving any late and disputed charges. Answer, record,
and process all guest calls, messages, requests, questions, or
concerns. Coordinate with Housekeeping to track readiness of rooms
for check-in. Communicate parking procedures to guests/visitors and
dispatch bell staff or valet staff as needed. Supply guests with
directions and information regarding property and local areas of
interest. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer
system. Cash guests' personal checks and traveler's checks. Count
bank at the beginning and end of shift. Balance and drop receipts
according to Accounting specifications. Follow all company safety
and security policies and procedures; report accidents, injuries,
and unsafe work conditions to manager. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
We invite you to learn more about this position and apply at:
https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=150001Y4
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of
Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: , Miami Beach , Guest Services Representative - Night - The Ritz-Carlton, South Beach (150001Y4), Other , Miami Beach, Florida
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