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Pool & Beach Server

Company: Carillon Miami Wellness Resort
Location: Miami Beach
Posted on: June 7, 2021

Job Description:

Job Overview

Take food and beverage orders, retrieve, and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to Carillon Miami Wellness Resort standards, courteously and efficiently. Collect payments. Also assists in the maintenance of the Pool & Beach area and equipment.

Essential Job Functions -Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. -Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. -Resolve guest complaints, ensuring guest satisfaction. -Monitor and maintain cleanliness, sanitation and organization of assigned work areas. -Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. -Maintain complete knowledge of: -Lounge/seat/ station numbers, capacity, hours of operation and proper table set-up of the Pool & Beach. -All liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Pool & Beach menu. -The characteristics and description of every wine/champagne by the glass and major wines on the wine list. -All menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation. -P.O.S. and manual systems. -Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and driving while under the influence. -Complete opening side duties as assigned: -Check quality and amount of all Pool & Beach stock and supplies using checklist. -Fold napkins. -Set up all condiments and beverages (non-alcoholic). -Ensure a sufficient supply of all silverware, glassware and chinaware for service. -Check cleanliness and condition of assigned station and service areas; rectify any deficiencies. -Set up side station with supplies and equipment. -Organize assigned station and ensure readiness prior to guest arrival. -Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables -Review daily specials and maintain awareness of 86'd items throughout the shift. -Take guests' food and beverage orders, utilizing suggestive selling techniques. -Record order of guest. -Input order into system and ensure transmission of food orders is verified by Kitchen -Legibly document orders when system is down and distribute food orders to Kitchen. -Retrieve all alcoholic beverage items from bar and serve to guest. -Open and serve wine/champagne bottles. -Make all varieties of coffee. -Remove soiled wares from tables as assigned and transport to dishwashing area. -Present guest checks and process payments. -Adhere to payment, cash handling and credit policies/procedures. -Extend appreciation for guest patronage and invite them to return. -Clean and reset tables immediately after guest departs. -Complete closing side duties: -Properly breakdown and store all reusable goods. -Clean all equipment. -Restock items for next service. -Remove all dirty linen. -Marry and stock all condiments. -Complete all closing reports as assigned, leave duty after reporting to Management.

Keywords: Carillon Miami Wellness Resort, Miami Beach , Pool & Beach Server, Other , Miami Beach, Florida

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