Pool & Beach Server
Company: Carillon Miami Wellness Resort
Location: Miami Beach
Posted on: June 7, 2021
Take food and beverage orders, retrieve, and serve alcoholic,
non-alcoholic beverages and food orders to guest tables according
to Carillon Miami Wellness Resort standards, courteously and
efficiently. Collect payments. Also assists in the maintenance of
the Pool & Beach area and equipment.
Essential Job Functions -Maintain complete knowledge of and
comply with all departmental policies/service procedures/standards.
-Maintain complete knowledge of correct maintenance and use of
equipment. Use equipment only as intended. -Resolve guest
complaints, ensuring guest satisfaction. -Monitor and maintain
cleanliness, sanitation and organization of assigned work areas.
-Be familiar with all hotel services/features and local
attractions/activities to respond to guest inquiries accurately.
-Maintain complete knowledge of: -Lounge/seat/ station numbers,
capacity, hours of operation and proper table set-up of the Pool &
Beach. -All liquor brands, beers and non-alcoholic selections,
correct glassware and garnishes in the Pool & Beach menu. -The
characteristics and description of every wine/champagne by the
glass and major wines on the wine list. -All menu items, prices,
preparation method/time, major ingredients and quality standards,
taste, appearance, texture, serving temperature, garnish and method
of presentation. -P.O.S. and manual systems. -Maintain complete
knowledge of and strictly abide by state liquor regulations,
particularly those prohibiting service to minors, intoxicated
persons and driving while under the influence. -Complete opening
side duties as assigned: -Check quality and amount of all Pool &
Beach stock and supplies using checklist. -Fold napkins. -Set up
all condiments and beverages (non-alcoholic). -Ensure a sufficient
supply of all silverware, glassware and chinaware for service.
-Check cleanliness and condition of assigned station and service
areas; rectify any deficiencies. -Set up side station with supplies
and equipment. -Organize assigned station and ensure readiness
prior to guest arrival. -Review reserved tables and names of such;
follow up on special arrangements for pre-assigned tables -Review
daily specials and maintain awareness of 86'd items throughout the
shift. -Take guests' food and beverage orders, utilizing suggestive
selling techniques. -Record order of guest. -Input order into
system and ensure transmission of food orders is verified by
Kitchen -Legibly document orders when system is down and distribute
food orders to Kitchen. -Retrieve all alcoholic beverage items from
bar and serve to guest. -Open and serve wine/champagne bottles.
-Make all varieties of coffee. -Remove soiled wares from tables as
assigned and transport to dishwashing area. -Present guest checks
and process payments. -Adhere to payment, cash handling and credit
policies/procedures. -Extend appreciation for guest patronage and
invite them to return. -Clean and reset tables immediately after
guest departs. -Complete closing side duties: -Properly breakdown
and store all reusable goods. -Clean all equipment. -Restock items
for next service. -Remove all dirty linen. -Marry and stock all
condiments. -Complete all closing reports as assigned, leave duty
after reporting to Management.
Keywords: Carillon Miami Wellness Resort, Miami Beach , Pool & Beach Server, Other , Miami Beach, Florida
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