Front Desk Clerk - South Beach, FL - Clevelander Hotel
Company: The Clevelander Hotel
Location: Miami Beach
Posted on: June 7, 2021
Represents the hotel to the guest throughout all stages of the
guest's stay by working with all hotel personnel to ensure every
guest experiences superior customer care. Responsibilities include
registering guests, assigning rooms, accommodating special
requests, and ensuring the guests have a pleasant stay and smooth
DUTIES AND RESPONSIBILITIES:
- Maintains an inventory of vacancies, reservations, and room
- Possesses a working knowledge of the reservations department.
Takes same-day reservations and future reservations when necessary.
Knows cancellation procedures.
- Knows room locations, types of rooms available, and room
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping
department by notifying housekeeping of all check-outs, late
check-outs, early check-ins, special requests, and part-day
- Coordinates guest room maintenance work with the engineering
and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote
other services of the hotel.
- Knows daily activities and meetings taking place in the
- Reports any unusual occurrences or requests to the manager or
- Manages and resolves all guest complaints in a professional and
- Processes guest check-outs and handle monetary
- Maintains customers' privacy.
- Maintains a high level of professional appearance and
- Performs other duties as assigned.
- High school diploma or equivalent.
- Previous hotel-related experience preferred.
- Ability to communicate with the public, hotel staff, and
management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, check to
cash, and cash handling policies and procedures. Able to properly
secure guest information.
- Ability to learn safety, emergency, and accident prevention
policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and
Keywords: The Clevelander Hotel, Miami Beach , Front Desk Clerk - South Beach, FL - Clevelander Hotel, Other , Miami Beach, Florida
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