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Director of Pool & Beach

Company: Carillon Hotel LLC
Location: Miami Beach
Posted on: June 7, 2021

Job Description:

Job OverviewThis position is primarily responsible for overseeing managing and maintaining the Pool and Beach department. Carries out supervisory responsibilities in accordance with Carillon Miami Wellness Resort policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Essential Job FunctionsMaintain complete knowledge of and comply with all departmental policies/service procedures/standards.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Resolve guest complaints, ensuring guest satisfaction.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Understands and responds to all guest needs and request in a timely and professional manner.Assists in creating, implementing and updating departmental procedures, manuals, etc.Assists in creating and issuing team member counseling and/or disciplinary forms as needed.Maintain and improve service standards in accordance with Forbes Travel Guide, Leading Hotels of the World, and others.Maintains pool and beach policies and procedures, ensures professional standards of operations.Maintains adequate inventory of all necessary pool and beach supplies and equipment.Assists in planning & developing procedures to improve operations within the department.Recognizes and responds effectively to emergencies.Upholds an open-door policy to ensure management is available for team members and their questions/concerns are addressed.Oversee the development of the team through training, coaching and mentoringConduct training programs on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.Performs spot checks and solicits feedback from guests about their Pool & Beach experiences.Create and complete work schedules, records and reports when needed.Oversees the requisitioning of operating supplies, china, glass and silverware, linen and beverage.Completes daily payroll reports and prepares final time-log.Monitors and controls departmental expenditures maintains annual budget.Follows all procedures to when handling all cash, credit, and gift certificate transactions.Promotes and complies with all hotel policies and procedures.Maintains cleanliness and a safe work environment for employees and guest.Ensures all staff complies with departmental safety rules and regulations and proper use and handling of relevant equipment.Continuously review the operation and make recommendations on how to enhance the service.Supervises cost control efforts to ensure the operations financial success.Education, Experience and Skill RequirementFood handler CertificationAlcohol Training CertificationAbility to move safely in uneven terrain or in confined spaces.Requires mobility. Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity.Remain in stationary position for 8 or more hours throughout work shiftAbility to tolerate varying conditions of noise level, temperature, illumination, and air quality.Ability to work a flexible scheduleHighly responsible and reliableAbility to work well under pressure in a fast-paced environmentEnjoy interacting with peopleGreat verbal communication skillsSecond language preferredAble to lift and carrying up to 50 lbsFrequent walking and standing throughout shiftComfortable working in extreme weather conditions, such as heat, cold, and/or rain

Keywords: Carillon Hotel LLC, Miami Beach , Director of Pool & Beach, Other , Miami Beach, Florida

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