Pool Concierge - Palomar South Beach

Company: Kimpton Hotels & Restaurants
Location: Miami Beach
Posted on: June 8, 2021

Job Description:

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Provide guests with quality customer service by demonstrating excellent knowledge of all menu items. Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

+ Create an outstanding experience at the pool by providing fantastic customer service.

+ Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.

+ Greet and welcome our guests and promptly attend to tables.

+ Receive and take guest orders, process in POS system quickly and accurately.

+ Prepare and serve meal accompaniments to guests.

+ Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.

+ Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.

+ Perform sidework.

+ Open bottled wine for guests (wine service).

+ Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).

+ Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.

+ Attend all company and restaurant required trainings and meetings.

+ Maintain constant communication with support staff and management.

+ We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

What You Bring

+ Skillful in verbal and written communication, with phenomenal customer service and attention to detail.

+ Ability to work independently and to lead projects effectively.

+ High School Diploma is preferred.

+ 1 year of experience in customer service or similar role.

+ Creative spirit, motivation, and willingness to experiment.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Keywords: Kimpton Hotels & Restaurants, Miami Beach , Pool Concierge - Palomar South Beach, Other , Miami Beach, Florida