Community Association Manager
Company: Firstservice Residential
Location: Miami Beach
Posted on: June 9, 2021
Perform functions to manage, direct and provide leadership to an
assigned property and book of business. Ensure property is
maintained and operated in accordance with company objectives and
facilitate solutions to problems between communities and internal
support staff, guided by precedent and working within the limits of
Essential Duties & Responsibilities
Provide management and leadership to assigned property and book
of business. Collaborate with Regional Director to develop goals
and communicate established goals. Ensure the goals and needs of
the property, company and its customers are consistently met.
Manage the functions of a team within a property while
maintaining standards of excellence for processes, methods and
personnel. Manage the process improvement and quality control of
the property and ensure quality resident service is delivered.
Assign and review the work of staff, ensure deadlines are met in a
timely manner and prioritize and delegate workload as necessary.
Align resources to work assignments and processes to meet business
requirements. Provide leadership and direction and assist in the
investigation and resolution of internal and external problems and
Partner with Regional Director, Board of Directors and internal
departments to develop and lead the introduction and integration of
new programs, services and initiatives. Act as liaison to ensure
quality service is delivered, that Board expectations are met and
to assist in prompt response and resolution to questions/problems.
Establish and maintain a positive relationship with homeowners,
Board of Directors and internal departments to ensure a high level
of resident service and achievement of company and property goals
Maintain knowledge and understanding of the contract between the
association and FirstService Residential. Ensure all contractual
obligations are being met.
Initiate contact with new resident representatives to coordinate
the move-in process. Conduct an introduction and orientation to the
management staff and building, reviews available services, and
explain the communities' rules and regulations.
Conduct site inspections regularly. Identify deficiencies and
provide recommendations and action plans in order to improve the
property. Process and manage violations and close them out
Process architectural control applications and close them out in
a timely manner.
Oversee all construction projects and ensure property
maintenance/improvement and other related projects are completed on
time and within budget. Maintain open communication and provide
timely action updates to the Board and residents.
Create, maintain and upload a wide variety of information in
FSRConnect including but not limited to work orders, signed meeting
minutes and Monthly Management Report. Fulfill all company Connect
compliance expectations throughout the year.
- Interview, select, recommend, hire, train and schedule assigned
staff. Ensure proper coverage and staffing levels. Provide
direction to staff and assist in the investigation and resolution
of problems. Recommend personnel actions, promotions, transfers,
terminations, or disciplinary measures. Manage the Performance
Evaluation process of assigned unit and provide leadership,
counseling and coaching to associates. Maintain harmonious
Oversee training and cross training programs and ensure all
direct and indirect associates are aware of and comply with
company, government and customer regulations, policies, work
procedures, instructions and deadlines. Participate in training
programs and webinars as required.
Observe safety standards and participates in the Company's
efforts to provide a safe work environment. Conduct periodic safety
meetings and ensure staff is trained and educated on safety
procedures. Adhere to and maintain established Hurricane
Address Worker Compensation incidents according to company
Maintain calendar of meetings and events and initiate and /or
attend a wide range of internal and external meetings. Prepare and
conduct a wide range of presentations as needed.
Provide financial support with a wide range of functions. Review
financial statements and report variances; submit invoices to CAS
in a timely manner and review invoices/checks for accuracy before
presenting to the BODs.
Recommend and manage the budget for the functional area of
responsibility. Monitor expenses, initiate cost reduction programs
and negotiate prices with vendors. Ensure property expenses are
maintained within budget.
Monitor vendor contracts regularly, submit renewal/cancellation
notices, manage contract renewals professionally and advise
Regional Director of any upcoming insurance renewals or lapse in
Prepare bid comparison analysis and prepare and uses the Request
for Proposal for bid solicitation.
Maintain awareness of changes in rules, statutes or regulations
and communicate changes to staff. Direct training of staff when new
procedures are required to comply with changes.
- Update Association communications and ensure current
information is displayed on the association boards and website.
Prepare association newsletter and/or other communication with
owners and residents
Participate in the development of Standard Operating Procedures
and maintain existing procedures. Review processes and ensure they
are in compliance with current statute. Manage the communication
and compliance of SOPs within teams, managers and internal and
Prepare, maintain and submit a wide range of reports, contract
lists, presentations, documents and manuals as required.
- Maintain accurate records, files and communications pertinent
to the Association and maintain up to date equipment maintenance
logs and emergency shut off procedures book.
Additional Duties & Responsibilities
Conduct business at all times with the highest standards of
personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain
workflow and to meet schedules. Notify supervision of unusual
equipment or operating problems and the need for additional
material and supplies.
May participate in any variety of meetings and work groups to
integrate activities, communicate issues, obtain approvals, resolve
problems and maintain specified level of knowledge pertaining to
new developments, requirements, policies, and regulatory
Ensure all safety precautions are followed while performing the
Follow all policies and Standard Operating Procedures as
instructed by Management.
- Perform any range of special projects, tasks and other related
duties as assigned.
Directly or indirectly supervise associates within the assigned
Education & Experience
Bachelor's Degree in Business or related field from an
accredited college or university, and three years' experience in
Property Operations, Hospitality or Construction; or equivalent
combination of education and experience. Must be certified and
licensed by the State of Florida for Community Association
Knowledge, Skills & Proficiencies
- Knowledge and ability to apply Florida Statutes and Community's
- Knowledge of assets, cash balance, and availability of funds
for projects and cash flow management for capital improvements
- Excellent organization, motivation, leadership, management and
- Critical thinking, complex problem solving, judgment and
- Ability to apply a comprehensive knowledge of field of
specialization to the completion of difficult assignments.
- Excellent customer service skills
- Strong verbal and written communication skills. Ability to
communicate and provide guidance to all associate levels.
- Strong presentation skills
- Ability to read, analyze and interpret technical procedures,
leases and/or regulations
- Must have a strong work ethic and be detail-oriented with
excellent organizational and multitasking skills.
- Must have strong proficiency in Windows and Microsoft Office,
including but not limited to Word, Excel, Power Point and Outlook.
Proficiency researching the Internet. Previous experience with
financial and accounting programs preferred.
- Ability to work with sensitive or confidential
- Demonstrated experience managing large, complex accounts or
projects. Ability to meet deadlines and work well under
- Ability to work well in a team environment as well as
independently. Must be self-driven with the ability to identify,
plan and prioritize business opportunities.
- Knowledge of mechanical operations of a building and equipment
- Ability to respond to emergency situations within established
- Ability to adjust to changing circumstances.
Tools & Equipment Used
Computer and peripherals, standard and customized software
applications and tools, and usual office equipment.
Physical Requirements/Working Environment
This position works under usual office conditions. The associate
is required to work at a personal computer as well as be on the
phone for extended periods of time.
Must be able to stand, sit, walk and occasionally climb. The
incumbent must always be on call and able to work extended and
flexible hours and weekends as needed.
Physical demands include ability to lift up to 50 lbs. The
incumbent must be able to detect auditory and/or visual emergency
alarms. The physical demands described here are representative of
those that must be met by an associate to successfully perform the
essential functions of the job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Work may involve some driving/traveling to various sites.
The above information on this description has been designed to
indicate the general nature and level of work performed by
associate within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of associates
assigned to this job. This is not an all-inclusive job description;
therefore, management has the right to assign or reassign
schedules, duties and responsibilities to this job at any time.
Keywords: Firstservice Residential, Miami Beach , Community Association Manager, Other , Miami Beach, Florida
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