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Patient Access Rep PD

Company: Mount Sinai Medical Center of Miami Beach
Location: Miami Beach
Posted on: June 9, 2021

Job Description:

Patient Access Rep Pd

Weekends - Saturday/Sundays

As Mount Sinai grows, so does our legacy of caring

Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.

Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees.

We provide world-class care:

  • Named one of America's 250 Best Hospitals for 2020 and 2021 by Healthgrades, positioning Mount Sinai among the top 5% of hospitals in the nation for overall clinical excellence.
  • A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
  • The BEST cardiac surgery survival rate in Florida
  • A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience

Position Responsibilities:

  • Collects accurate and complete patient information (i.e.. legal name permanent/local address phone number next of kin employer guarantor insurance information physician etc. and enters in the system within the established time frames.
  • Verifies and enters completed insurance information which includes eligibility benefits (i.e.. Deductibles co-payments out of pocket expenses maximum lifetime coverage exclusion/limitations/pre-existing conditions etc.) in the insurance verification screen and note fields and obtains appropriate referrals pre-certification and/or authorizations for all patient as follows: scheduled patients no later that 24 hours. Unscheduled patients at point of service within the established time frames.
  • Ensures that a copy of insurance cards front and back as well as a copy of a picture ID is obtained and scanned.
  • After completion of registration process ensures that an identification bracelet has been placed on all patients. Before placing I.D. bracelet confirm patient Name and Date of Birth.
  • Insures all patients are rebanded with the inpatient armbands when information is provided by bed control. Before rebanding check the I.D. bracelet to insure patient name DOB and physician is correct.
  • Provide and explain all registration documents (i.e.. General consent forms Advance Directive information Patient Rights information and Privacy Notice information billing and finanical information.
  • After completion of registration process ensures all registration documents as well as orders accompany the patient to the appropriate area (i.e.. Nursing units ancillary departments etc.). Communicates all pertinent information regarding the patient to the appropriate departments patient care units.
  • Prior to the end of shift conducts self-audit of all registration to insure that information is accurate and complete maintaining less than 5% error ratio. Assisting to maintain the Patient Access monthly audit goal of 100%. Audit includes opt out information correct insurance plans authorization ID numbers Patient Types Duplicate Medical Record Numbers ACHA and MSP information.
  • Consistently demonstrates a clear understanding of departmental needs and job functions as assigned by department Manager and/or Team Leader Supervisor.
  • Demonstrates full knowledge of Compliance Advisor's functionality as it relates to Medicare Compliance and accurately enters diagnosis according to prescription to check for ABN compliance. complete all MSP fields for medicare compliance
  • Insure that every registration has attached correct procedure diagnosis (noR/O) printed physician's name and address on RX/referral and signature of doctor when indicated.
  • Assist patient in understanding his/her insurance benefits and explains hospital financial and deposit policies including up front collections and follows established guidelines for up-front collections and collects and disburses revenue ensuring at all times 100% accuracy of all ledgers and receipts in accordance with established guidelines.
  • Maintains compliance of Patient Access processes and Federal State and Local Laws and regulatory standards (ACHA HIPPA Medicare Medicaid EMTALA COBRA etc.).
  • Demonstrates knowledge to view scheduling programs.
  • Reviews HPF QCI and account before calling the physicain office or ask patient for a prescription. Notifies Team Leader or Manager on pending prescriptions at lease 24 hours prior to appointment time.
  • Demonstrates knowledge and proper use of Avility Web MD and RTE applications.
  • Print and review the emergency department EQA/EQB worklist every 15/30 minutes to maintain accurate registration times and also to insure all pateints who have been triageda and registered.
  • Insure that every registration has attached the correct prescription for procedure diagnosis (no R/O) hopsital name printed physician's name address on RX/referral and signature of physician.
  • Pre-Registers 100% of patients scheduled no later than 24 hours prior to date of service.
  • Ensures that scheduled patients are called and given travel preparation and insurance information before visit date.
  • Verifies all non-staff physician against OIG list online.
  • Ensures appropriate personnel are aware of onscheduled patients and or add-ons.
  • Consistenly demonstrate a clear understanding of departmental needs and job functions as assigned by department manager and team leaders.
  • Report incomplete task to immediate supervisor.
  • Follow cash collection and cash receipts journal policy.
  • Insure valuables are deposited and/or retrieved in accordance with the valuables hospital policy.


  • One year practical experience in computer usage.
  • One year prior experience in registration collections and insurance verifications preferred. Excellent communication and customer service skills.
  • High school graduate or equivalent level of training. Some college preferred


We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site childcare & Mater School grades K-3
  • On-site housing for selected positions and more!

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Keywords: Mount Sinai Medical Center of Miami Beach, Miami Beach , Patient Access Rep PD, Other , Miami Beach, Florida

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