Posting Date May 06, 2021
Job Number 21043326
Job Category Rooms & Guest Services Operations
Location W South Beach, 2201 Collins Ave, Miami Beach, Florida,
United States VIEW ON MAP
Brand W Hotels
Position Type Non-Management
Located Remotely? N
Boldly coloring outside the lines of luxury, W turns the
traditional notion of the extravagant hotel on its head. Our
irreverent attitude and taste for excess redefine revelry for the
modern jet set. Our guests have a lust for a life less ordinary
that drives them to demand more, experience it all, and hit
We share our guests' passions, providing insider access to
what's new and what's next. Moderation is not in our vocabulary and
we know that lust for life demands more, not less. W guests soak it
in and live each day with a mantra: Detox.Retox.Repeat. If you're
ready to create the energetic W scene that is magnetic to everyday
disruptors around the world, then we invite you to explore a career
with W Hotels.
Supply guests with directions and information regarding property
amenities, services, and hours of operation, and local areas of
interest and activities. Contact appropriate individual or
department (e.g., Bellperson, Front Desk, Housekeeping,
Engineering, Security/Loss Prevention) as necessary to resolve
guest call, request, or problem. Follow up with guests to ensure
their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and
legibly. Respond to special requests from guests with unique needs.
Communicate VIP arrivals to designated personnel for escort and
delivery of amenities.
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; thank guests with
genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals. Comply with quality
assurance expectations and standards. Identify and recommend new
ideas, technologies, or processes to increase organizational
efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Marriott International is an equal opportunity employer. We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.