Associate Insurance Specialist

Company: Assurant
Location: Miami Beach
Posted on: November 11, 2021

Job Description:

Job Purpose

This job is responsible for providing front line insurance customer service by direct contact with clients and customers.  This is principally done through receiving or placing telephone calls, electronic mail, fax or regular mail.  This position works with the more complex company products and services and client relationships.  Most of these activities follow standard procedures and policies.

Primary Job Accountabilities/Responsibilities

• Responsible for processing a high volume of inbound and outbound calls from insured’s and other internal areas.
• Provides status on existing coverage to customers by responding to their questions on coverage, billing, premium and procedures.
• Reviews policy applications and supporting documentation for completeness and accuracy.
• Code, input and set up new claims and cancellations
• Process undeliverable mail
• Updates system in order to maintain data integrity of information.
• Resolution of customer issues and refers escalated items to higher levels for guidance.
• Researches information in order to provide customers with accurate coverage and policy or benefit information.
• Corrects system errors.
• Maintains client relationships via quality customer service and timely processing of additional request through fax/email (changes, cancellations, etc.)
• Knowledgeable of complex products related to inclusive card benefits business and additional product/services associated with the company.
• Follows standard procedures and guidelines.
• Other duties as assigned by management and may support other departmental areas based on business need.
• Knowledgeable of multiple applications including client, mainframe and web-based systems.

Keywords: Assurant, Miami Beach , Associate Insurance Specialist, Other , Miami Beach, Florida